Terms & Conditions
Opening Times: We try to be flexible with drop off and collection times of pets during the day. A time will need to be agreed in advance of the drop off and pick up when you place the booking and we confirm back we can accommodate it. We cannot accept drop off or collection before 8.30am and after 6.30pm during the week and 9.30am and 4pm on Saturdays. We are also closed on Sundays although we will try to assist where possible with prior arrangements.
We are open all year round although during Christmas Day, Boxing Day, New Year's Eve and New Year's Day we are not open for drop off or collection of pets. Pets boarding with us over these periods must be checked-in or collected before or after these specific dates. For Christmas all pets must be checked-in by 23rd December and cannot be picked up until the 27th. For New Year they have to be dropped off on the 30th December and stay until 2nd January. An additional surcharge of £5 per hutch is charged for Christmas Day, Boxing Day, New Years Eve and New Years Day.
All check -in and check-out times must be arranged in advance. Also, a minimum of 3 nights booking is required. During school holidays, 7 night minimum booking is required.
Vaccinations: At least 14 days in advance of your arrival at Bert’s Hotel, you need to have your rabbit’s vaccinated with the Myxomatosis RHD Plus vaccine. This vaccination gives protection against the three main rabbit diseases - Myxomatosis, Rabbit Haemorrhagic Disease 1 (RHD1) and Rabbit Haemorrhagic Disease 2 (RHD2) (This does not apply to guinea pigs). Unfortunately failure to produce the vaccination certificate 14 days before your pets arrival will mean your rabbit cannot stay at Bert’s Bunny Hotel.
Check in and Collection: All outstanding fees owed must be settled before your pet is dropped off. If pets are picked up early we do not refund boarding fees paid.
Cancellation: We do not refund deposits paid if you should need to cancel within 6 weeks of your pets arrival date. Any cancellations made before the 6 week period leading up to the booking will be refunded but a £15 administration fee will be deducted. If you do need to cancel your booking but do not inform us of the need to cancel you will be liable to pay the remaining balance.
Late pick up: If you are delayed we will always try to accommodate your pet for the additional days you are away and you will be charged for the extra days. Unfortunately, during our busier periods we may not be able to keep your pet for these additional days and so we will initially discuss with you alternative arrangements or call your emergency contact.
Non Collection: If you don't pick up your pet for a period of more than 5 days after the booking has finished and we have not had any contact from you to try to organise a later collection we will make arrangements for your pet to be rehomed.
Food: Please ensure you supply us with your pet’s daily dry food upon arrival, this must be sufficient for the full length of your pets stay.
We provide hay, water and veg/greens. Your pets are fed twice a day, are spot cleaned daily and hutch cleaned twice a week.
Shared Hutches: Rabbits and /or guinea pigs sharing a hutch, which begin displaying signs of aggression or sexual harassment toward each other, may be separated at our discretion for the safety, health and wellbeing of the animals. If we feel the need to separate pets sharing a hutch, a relevant charge for extra boarding accommodation will be applied.
Illness and Medication: At the time of boarding with us, if your pet is under veterinary care and receiving medication for non-contagious medical conditions we are happy to assist in your pet’s medical care by administering prescribed drugs on your behalf (there is a small fee for this as more work is required than for a bunny who does not need medication)
Please make sure you advise us of any medical conditions upon booking. The health and well being of all our guests is our priority so we reserve the right to refuse boarding to any animal showing signs of ill health who has not been seen by a vet and has the necessary medication.
Illness, Emergencies and Veterinary Fees: If we need to take your pet to the vet you will be responsible for the payment of all bills incurred and an addition fee of £15 per hour will be charged for the time taken to take your pet to the vet.
If your vet is taking medication a small additional charge will be added to your bill for each day we need to administer this to your pet.
If your pet should pass away during its time at Bert's Bunny Hotel we accept no liability. If this were to happen we will contact you immediately to discuss your needs.
Death: Whilst every possible attention is given to your pets health, safety and welfare, in the event of a death occurring we will, in accordance with your wishes, try to make suitable arrangements. If we are unsuccessful in contacting you, we will act at our discretion. Boarding fees are non-refundable in the event of the death of a pet. Please note all pets boarding at Bert’s Bunny Hotel are left completely at the owners risk and we accept no responsibility should your pets become ill or a death occur.